Delivery And ~

Return Agreement

 

GENERAL:

1. If you place an order electronically through the website you are using, you are deemed to have accepted the Preliminary Information Form and the Distance Sales Agreement presented to you.
2. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) as well as other applicable laws regarding the sale and delivery of the purchased product.
3. The shipping cost of the product shipment will be paid by the Seller.
4. Each purchased product is delivered to the person and/or organization at the address indicated by the Buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, the Buyer may terminate the contract.
5. The purchased product must be delivered complete, in accordance with the specifications stated in the order, and with documents such as a warranty certificate or user manual, if any.
6. In the event that the sale of the purchased product becomes impossible, the Seller must notify the Buyer of this situation in writing within 3 business days from the date of becoming aware of it. The total amount must be refunded to the Buyer within 14 days.

IF THE PURCHASED PRODUCT IS NOT PAID FOR:

7. If the Buyer does not pay for the purchased product or cancels it in the bank records, the Seller’s obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:

8. After the product is delivered, if it is determined that the credit card used by the Buyer for payment has been unfairly used by unauthorized persons and the product price is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product to the Seller within 3 days, with the shipping costs borne by the Seller.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

9. If unforeseeable force majeure occurs and the product cannot be delivered on time, the Buyer is informed of the situation. The Buyer may request cancellation of the order, replacement with a similar product, or postponement of delivery until the obstacle is removed. If the Buyer cancels the order; if the payment was made by bank transfer/EFT, the amount is refunded to the Buyer’s bank account within 14 days from the cancellation. If the payment was made by credit card, the product price is refunded to the bank within 14 days of cancellation. After the Seller refunds the amount to the bank, the reflection of this amount in the Buyer’s account is entirely related to the bank’s process, and the Seller is not responsible for possible delays arising from this (banks usually take 2–3 weeks to reflect refunds to Buyer accounts).

BUYER’S OBLIGATION TO INSPECT THE PRODUCT:

10. Before receiving the goods/services subject to the contract, the Buyer shall inspect them; damaged and defective goods/services such as crushed, broken, torn packaging shall not be accepted from the shipping company. The goods/services received shall be deemed undamaged and intact. If the right of withdrawal is to be exercised, the goods/services must not be used. Products whose packaging has been opened, used, and cannot be resold are not accepted for return. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

11. The Buyer may exercise the right of withdrawal from the contract, without any legal or penal liability and without giving any reason, by rejecting the goods within 14 (fourteen) days from the date of delivery of the purchased product to themselves or to the person/organization at the indicated address, by notifying the Seller through the contact information below.

12. SELLER’S CONTACT INFORMATION FOR WITHDRAWAL NOTIFICATION:

COMPANY NAME/TITLE: HARMONI KOZMETIK SANAYI VE TICARET A.Ş.
ADDRESS: Perpa Trade Center A Block, 5th Floor, No:183 Okmeydanı-Istanbul
E-MAIL: merhaba@jijivishacosmetics.com
TEL: +90 212 255 00 84
FAX: +90 212 255 00 96

PERIOD OF RIGHT OF WITHDRAWAL:

13. To exercise the right of withdrawal, written notification must be made to the Seller by registered mail, fax, or e-mail within 14 (fourteen) days, and the product must not have been used in accordance with the provisions of “Products for Which the Right of Withdrawal Cannot Be Exercised” set forth in this contract.
14. The costs arising from the use of the right of withdrawal belong to the Seller.

USE OF THE RIGHT OF WITHDRAWAL:

15. The Buyer who will use the right of withdrawal must send the invoice of the product delivered to them together with the products to be returned. If the original invoice is not sent by the Buyer, the goods/services cannot be returned. Goods/services returned without an invoice will be sent back at the Buyer’s expense.
16. If the invoice of the product to be returned is corporate; the return must be sent with the return invoice issued by the institution. Returns of orders invoiced on behalf of institutions cannot be completed unless a return invoice is issued.
17. Products to be returned must be delivered in full and undamaged together with the return form, the box, packaging, and standard accessories, if any.

RETURN CONDITIONS:

18. The price of the products for which the right of withdrawal has been exercised is refunded to the Buyer within 14 (fourteen) business days following their arrival at the Seller.
19. If there is a decrease in the value of the goods due to the Buyer’s fault or if the return becomes impossible, the Buyer is obliged to compensate the Seller’s damages in proportion to their fault. However, the Buyer is not responsible for changes and deterioration due to proper use of the goods/product during the withdrawal period.
20. If the campaign limit amount set by the Seller is fallen below due to the exercise of the right of withdrawal, the amount of the discount benefited from within the scope of the campaign is canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

21. For goods whose protective elements such as packaging, tape, seal, and package are opened after delivery, and cosmetic materials whose return is not suitable in terms of health and hygiene, the right of withdrawal can only be exercised if the goods/services are unopened, unspoiled, and unused.

DEFAULT AND LEGAL CONSEQUENCES

22. If the Buyer defaults when making payments by credit card, they accept, declare, and undertake that they will pay interest within the framework of the credit card agreement between them and the card-issuing bank and be liable to the bank. In this case, the relevant bank may take legal action; it may demand the costs and attorney’s fees from the Buyer, and in any case, if the Buyer defaults on their debt, the Buyer accepts that they will compensate the Seller for damages and losses suffered due to delayed performance of the debt.

PAYMENT AND DELIVERY

23. By Bank Transfer or EFT (Electronic Funds Transfer):

HARMONI KOZMETIK SANAYI VE TICARET ANONIM ŞIRKETI

IBAN: TR590006701000000099356815

SWIFT Code (EUR, USD): YAPITRISXXX

SWIFT Code (Other Currencies): YAPITRISFEX

You can make payment to any of our (TL) accounts.

24. You can pay in one installment with your credit card on our website. In your online payments, the amount will be charged from your credit card at the end of your order.